MyScholarSchoolHow can we help your school today?
Whether you're setting up for a new term or resolving a day-to-day question, our team is here. Most schools get everything they need from the resources below — and we're one email away when they don't.
Email support
Write to support@myscholarschool.com any time. Include your school name so we can find your account quickly.
WhatsApp support
Schools with WhatsApp enabled can reach us on the same number used for parent messaging, during business hours.
Business hours
Monday to Friday, 8:00–17:00 GMT. Messages sent outside these hours are answered the next working day.
Critical issue escalation
A school-wide outage during school hours is treated as critical and escalated immediately — mark your email subject URGENT.
What to expect
We aim to respond faster the more a problem affects teaching and learning. These are the targets we hold ourselves to during business hours:
| Issue type | Response target |
|---|---|
| General question | Within 24 hours |
| Technical issue | Within 8 hours |
| Critical school-outage issue | Within 2 hours |
These are response targets, not fixes
What we can help with
Common areas our team handles for schools every week:
- School onboarding
- Student imports
- Timetable setup
- Attendance configuration
- Exam setup
- Finance & fee management
- Parent portal issues
- WhatsApp connection issues
Getting started checklist
New to the platform? Work through these in order — each step unlocks the next part of the system. Detailed guides are on the way; until then, our team will happily walk you through any step.
- 1Create your school and set your academic year
- 2Add classes and your grading structure
- 3Import students and link parents/guardians
- 4Invite teachers and assign classes
- 5Configure fees and the finance office
- 6Connect WhatsApp and send your first announcement
Need assistance from our team?
Send us the details and your school name, and we'll take it from there.
Email support@myscholarschool.comStill need help?
Our team supports schools across every step, from onboarding to end-of-term reporting.